Troubleshooting the app:
- Check the App Store to make sure your device is running the most recent version of the app. Please update your app if it is out of date. https://support.apple.com/en-us/HT202180
- Make sure your device has a minimum of 2 GB of available storage.
- Please try fully closing and re-opening the app. To full close an app on iOS, please follow these Apple instructions: https://support.apple.com/en-us/HT201330
- Please also try fully closing all background running apps before loading Flyp.
- Please try turning your device off and back on. https://support.apple.com/en-us/HT201559
Troubleshooting your connection:
- If you are on Mobile Data, please try switching to WiFi.
- If you are on WiFi, please try switching to Mobile Data.
- If both Mobile Data and WiFi are unable to connect, please try connecting to a public WiFi access point at a different location.
- If you are at home and unable to connect via WiFi, please try rebooting your modem/router. You can reboot your router safely by unplugging it for for 30 seconds (do not plug back in before 30 seconds), then re-plugging it back in and turning it back on. Waiting for 30 seconds will force your router to refresh its connections to all wireless devices nearby.
Reinstalling your app:
- From the main app selection screen, press and hold the Flyp icon until it wiggles.
- Choose the delete app option to remove it from your device. https://support.apple.com/en-us/HT207618
- Go to the App Store and search for Flyp to reinstall it.
- Once reinstalled, enter the app and sign back in to your account.
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If your app is still crashing after trying the above troubleshooting steps, please submit a support ticket.